Terms and Conditions

Any reference to sump-guard.co.uk/the Company/Seller/We/Us shall mean Steel Sump Guard SRL, Sambatesti  street 33/2, 535600, Odorheiu Secuiesc, Harghita county, Romania (Registered Office), company registration number: J19/710/2019, VAT number: RO 41651103 and the website www.sump-guard.co.uk is operated by Us. As user of the website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below. 

Purchasing

Making a purchase could not be easier. Just browse our store and add any item you wish to buy to the shopping cart. After you have finished your selection, simply click on the 'Checkout' button. Next you will be asked for a few details necessary for completing the order.

We offer various payment options.

1. PayPal

2. Credit and Debit card payments ( Payment processor: STRIPE )

We take payment from your card at the time we receive your order, once we have checked your card details and stock availability.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the relevant European Data Protection Act.

3. Bank transfer

Here are the banking informations for making the transfer. Please state your name and order number when making the transfer.

Receiving an order confirmation means that your order has been registered with us. It doesn't mean however that there is an existing contract between us yet.

All orders are to be paid in full at the time of purchase, unless we instruct you otherwise. Prices and shipping costs are subject to change anytime due to variable currency exchange rates.

Shipping And Handling 

Altough we make everything possible to ship the orders as soon as possible, it might take up to 2 days to do this. Delivery to the U.K. mainland ususally takes up to 7 working days, but this can be a bit more for remote areas. For Ireland please add 2 extra days to complete the delivery.

We also ship to almost all mainland Europe as well within theese timetables. 

Delivery

We use the following international carriers to ship our orders:

*For shipments within the E.U. we work with GLS/FedEx/DPD
*For shipments outside the E.U. we will use third party shipping companies.

You must inform us within two working days if the goods are lost or damaged in transit, so that we can make a prompt claim against the delivery company and resolve the problem. Please quote your order number in all correspondence.

You agree that the proof of delivery, supplied by our delivery company, is sufficient evidence to establish that goods have been received.

Back orders

If your item is not in stock, we will back-order it for you. You will always be e-mailed with the option to cancel your order, if you would rather not wait.

Pricing

Price shall mean the consideration due for purchase and shall NOT include VAT of 19%

Warranty

We guarantee your satisfaction. All of our products can be returned with a 30 day no questions asked guarantee.

All products come with the manufacturer 's warranty. Sump-Guard.co.uk does not offer any of their own warranties and they are not responsible for product failures or failures due to installation. The customer and the manufacturer should handle all warranty issues directly between themselves.

Reaching Us

If you need to contact us, please call us +40743912540 or email us info@sump-guard.co.uk. You can also fill in the contact form, available under the 'Contact' tab.

Privacy Policy 

https://www.sump-guard.co.uk/privacy-policy 

Returns

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods undamaged within 30 days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting your order number.  This cancellation policy also applies when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

Refunds

If you paid by credit or debit card, we’ll refund the same card originally used to place and pay for the order. If you paid online using PayPal and return your item  we'll refund your PayPal account. If you paid with bank transfer the refund will be made to the account originally used to complete the transaction. Your refund will be paid within 30 days. 

ODR

https://webgate.ec.europa.eu/odr

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically excluded from the terms to such an extent as to comply with the law and without affecting the validity or enforceability of the remainder.